L.MUNDO, Company no. 309655496
מעלות תרשיחא
office@simbafilter.com

Shipping & returns

Shipping

Israel only for now. Consumer shipping: ₪50 everywhere in Israel except Eilat, and ₪80 to Eilat. Delivery is by courier to the door. Standard delivery: up to 12 business days. Urgent delivery (everywhere in Israel except Eilat): ₪80, minimum 4 business days. Urgent delivery to Eilat is by arrangement with customer service on WhatsApp. Standard shipping is free on orders over ₪500 (including Eilat). Urgent delivery is not free and stays ₪80. Delivery times are counted in business days: Sunday–Thursday count as business days; Friday, Saturday and Israeli public holidays are not counted.

Delivery and age verification

Delivery is to persons aged 21 or older only. Because smoking products are also sold, at every delivery the customer must present to the courier or person delivering a valid photo ID proving age 21+. Without such ID the package will not be delivered and will be returned. Delivery is made only to the ordering customer, or to an adult aged 21+ who presents ID in accordance with the Terms. If ID is not presented, the order may be cancelled under the Terms, in all cases subject to the Consumer Protection Law. By ticking the age confirmation on the site, the customer declares on their responsibility that they are 21 or older; a false declaration is their sole responsibility, may constitute an offense and may lead to cancellation, and in any event ID will be required before delivery.

Cancellation & returns

Distance-sale cancellation within 14 days of receipt per the Israeli Consumer Protection Law and regulations, subject to statutory exceptions. Cancellation fee up to 5% or ₪100, whichever is lower.