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L.MUNDO, Company no. 309655496
מעלות תרשיחא
office@simbafilter.com

Terms

Welcome to SIMBA STORE (the "Site"), operated by L.MUNDO, company no. 309655496 (the "Company"). L.MUNDO is the owner of the SIMBA brand and the operator of SIMBA STORE. Use of the Site, including browsing, registration and placing an order, constitutes agreement to these Terms.

1. Eligibility and age

Use of the Site and purchases are restricted to persons aged 21 or older (company policy, and subject to the law applicable to smoking products). The Company may require a valid photo ID on delivery, and may refuse delivery or cancel an order that does not meet this condition, as set out in these Terms.

2. Age declaration and false statements

By ticking the 21+ confirmation (at the site entry gate, on registration or at checkout), the visitor or customer declares, on their responsibility, that the details are true and that they are 21 or older. A false declaration is the declarant's sole responsibility, may constitute an offense, and may lead to refusal or cancellation of an order. In any event, a valid photo ID proving age 21+ will be required at delivery, as set out below and on the Shipping & returns page.

3. Orders

At this stage an order placed on the Site is an order request only, with status "awaiting approval". No payment is taken on the Site. An order takes effect only after the Company approves it and payment is arranged. The customer is responsible for providing accurate and complete details (name, phone, email and delivery address). The Company may refuse, decline to approve, or cancel an order, including where there is a suspicion that the purchaser is a minor, where details are wrong or incomplete, where age verification is not completed, or for any other reasonable reason permitted by law. If any amount has been paid, it will be refunded subject to applicable law. Nothing in this section derogates from rights under the Israeli Consumer Protection Law.

Delivery is by courier to the door. Standard delivery: ₪50, up to 12 business days. Urgent delivery (everywhere in Israel except Eilat): ₪80, minimum 4 business days. Delivery to Eilat: ₪80; urgent delivery to Eilat is by arrangement with customer service on WhatsApp. Standard shipping is free on orders over ₪500 (including Eilat). Urgent delivery is not free and stays ₪80. Delivery times are counted in business days: Sunday–Thursday count as business days; Friday, Saturday and Israeli public holidays are not counted. Further detail is on the Shipping & returns page.

4. Prices

Retail prices are in ILS and include VAT unless stated otherwise. Business prices are shown only to approved business customers and may be exclusive of VAT.

5. Business accounts

Business accounts are subject to manual approval and may be refused, reclassified or closed.

6. Use of products and customer responsibility

Products are sold for lawful use only, by adults aged 21 or older. The customer is responsible for using the products in accordance with all applicable law. No health claim is made on the Site, in these Terms, or in product information. Product information is displayed in line with Israeli legal restrictions.

7. Age verification at delivery

Because smoking products are also sold, at every delivery the customer must present to the courier or person delivering a valid photo ID proving age 21 or older. Without such ID the package will not be delivered and will be returned. Delivery is made only to the ordering customer, or to an adult aged 21+ who presents ID in accordance with these Terms. If ID is not presented, the order may be cancelled under these Terms, in all cases subject to the Consumer Protection Law. Further detail is on the Shipping & returns page.

8. Limitation of liability

To the maximum extent permitted by law, the liability of L.MUNDO (company no. 309655496), owner of the SIMBA brand and operator of SIMBA STORE, and of its officers, employees and agents, for any damage, loss or expense arising from use of the Site or from an order, is limited to the amount actually paid for the relevant order. The Company shall not be liable for indirect, consequential or special damages or loss of profits. Nothing in these Terms derogates from a consumer's mandatory rights under the Israeli Consumer Protection Law, 1981, and its regulations, or under any other mandatory law. This is not an absolute exemption from liability in every case.

9. Indemnity

The customer shall indemnify the Company, its owners, officers and employees against any damage, loss, expense or claim (including reasonable legal fees) arising from a breach of these Terms, from false details or a false declaration, or from unlawful use of the Site or of the products.

10. Cancellation

Cancellation of a transaction is in accordance with the Israeli Consumer Protection Law, 1981, and its regulations — see Shipping & returns.

11. Intellectual property

The SIMBA mark, logo, characters, designs and content belong to the Company and/or its rights-holders, and may not be used without written permission.

12. Governing law and jurisdiction

These Terms and use of the Site are governed by the laws of the State of Israel. Jurisdiction is vested in the competent courts in Israel.